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Our Identity and Commitment to Privacy

This website is operated by BV Gaming Limited, a company registered in Gibraltar with registration number 124199, as part of Ontario’s regulated iGaming market. We are committed to protecting the privacy and security of the personal information you entrust to us. This policy details our data protection practices and your associated rights.

Personal Information We Collect

Personal information is any data about an identifiable individual, excluding anonymous data where your identity has been removed. We collect various categories of personal information to provide our services, meet legal obligations, and maintain a secure gaming environment. This includes the following categories:

  • Identity Information: Your first name, last name, username, title, date of birth, gender, occupation, and citizenship.
  • Contact Information: Your residential address, email address, and telephone numbers.
  • Financial Information: Details of your bank account, payment cards, sources of income, and salary for compliance and affordability checks.
  • Transaction Information: Details about deposits, withdrawals, and other payments, along with your use of our products and services.
  • Profile Information: Your username, your activity on our products, stated interests, preferences, and feedback provided through surveys.
  • Technical Information: Your Internet Protocol (IP) address, login data, browser type, device type, operating system, and location data.
  • Usage Information: Data about how you navigate and interact with our website, applications, and services.
  • Marketing and Communication Information: Your preferences for receiving marketing materials from us and our third parties.

How Your Personal Information is Collected

We use several methods to gather only necessary information from and about you, which is essential for providing our services and meeting our regulatory duties. Our data collection practices are designed to be transparent and secure. These methods include:

  • Direct Interactions: We collect your information when you provide it to us by filling out forms or corresponding with us by post, phone, or email. This occurs when you create an account, process transactions, use our products, request marketing, enter a promotion, or contact customer service.
  • Third-Party Sources: We may receive personal information from various third parties to supplement the data you provide and for compliance purposes. These sources include credit reference agencies, identity verification services, financial institutions, and publicly accessible records.
  • Automated Technologies: As you interact with our website, we automatically collect technical data about your device and browsing activity. This information is gathered using cookies, server logs, and similar technologies to improve our platform and enhance security.

Legal Basis and Purpose for Using Your Information

We only process your personal information when we have a lawful basis and a clear purpose for doing so. Our processing activities are grounded in several legal justifications and are necessary for the operation of our business and to provide you with our services. The main purposes for which we use your data include:

  • Contractual Obligation: We process your information primarily to perform our contract with you, which includes account setup, transaction processing, and delivering our remote gaming services.
  • Legal and Regulatory Compliance: We use your data to comply with legal obligations in Canada, including requirements for Know Your Customer (KYC), Anti-Money Laundering (AML), and responsible gaming as mandated by iGaming Ontario and other authorities.
  • Legitimate Interests: We may process data for our legitimate business interests, such as fraud prevention, security, and service improvement analysis, provided your fundamental rights and interests are not overridden.
  • Marketing and Promotions: Based on your explicit consent, we use your information to deliver relevant advertisements, manage your participation in promotions, and inform you of services that may be of interest.

Disclosure and Sharing of Your Information

We may need to share your personal information with internal and external parties for the purposes outlined in this policy. We require all third parties to respect the security of your personal data and to treat it in accordance with the law, and we do not permit them to use your data for their own purposes.

  • Internal Sharing: Your information may be shared within our corporate group for essential services like IT administration, customer marketing, and leadership reporting.
  • External Service Providers: We engage third-party processors for services such as customer support, payment processing, identity verification, and fraud prevention. They act only on our instructions.
  • Regulatory and Law Enforcement Bodies: We may disclose information to government authorities, including the Alcohol and Gaming Commission of Ontario and iGaming Ontario, when required by law or to cooperate with investigations.
  • Business Transfers: If our business undergoes a sale or merger, your personal data may be transferred to the new owners, who may use it as outlined in this policy.

International Data Transfers

Your personal information may be transferred and stored internationally, as some of our third-party service providers are based outside of Canada. We ensure a similar degree of protection is afforded to your data in such cases. We achieve this by implementing appropriate legal and security safeguards that are compliant with all applicable legislation.

Data Security and Retention

We implement comprehensive technical and organizational security measures to protect your data from unauthorized access, use, or loss. This includes Secure Sockets Layer (SSL) encryption on our website and secure servers protected by advanced firewalls. We retain your personal information only as long as necessary to fulfill its collected purposes and to satisfy legal, accounting, or reporting requirements, which includes a minimum seven-year retention period after you cease being a customer.

Your Privacy Rights

Under Canadian and Ontario privacy legislation, you have several rights to maintain control over your personal information. You can exercise these rights at any time by contacting our Data Protection Officer. Your rights include:

  • Access: The right to request a copy of the personal information we hold about you.
  • Rectification: The right to request the correction of any inaccurate or incomplete data we hold.
  • Withdraw Consent: The right to withdraw consent for marketing communications at any time.
  • Erasure: The right to request the deletion of your data, subject to our legal and regulatory retention obligations.
  • Challenge Compliance: The right to challenge our compliance with privacy laws by contacting us.

Marketing Communications

You will receive marketing communications from us only if you have opted in to receive them. You can ask us to stop sending you marketing messages at any time by adjusting your preferences in the account section of the website or by following the opt-out links on any marketing message sent to you. Please note that it may take a short period for your request to be fully processed across all our systems.

Protection of Minors

This website and its services are not intended for use by individuals under the age of nineteen (19). We do not knowingly collect any personal information relating to minors. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it.