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Our Philosophy on Player Protection

Our approach to responsible gambling is founded on the principle that our services should be a source of entertainment, managed within a player’s personal and financial limits. We recognize that for a small portion of the population, gambling can cease to be enjoyable and may lead to negative consequences. We are committed to empowering our players with the information and tools necessary to maintain control over their gambling activity, ensuring it remains a positive and safe experience.

Identifying Potential Gambling Concerns

Self-awareness is a critical component of responsible gambling. Recognizing the signs of potentially problematic behaviour is the first step toward managing one’s play effectively. The following checklist is provided as a self-assessment tool to help you reflect on your gambling habits. Answering these questions honestly can provide insight into whether your gambling patterns may be a cause for concern.

  • Do you prioritize gambling over work, studies, or other important responsibilities?
  • Do you use gambling as a way to escape from boredom, stress, or unhappiness?
  • After losing money, do you feel an urgent need to gamble again to win back your losses?
  • Do you gamble until you have lost all of your available money?
  • Have you ever been dishonest with others to conceal the amount of time or money you have spent gambling?
  • Have you borrowed money, sold possessions, or engaged in theft to fund your gambling?
  • Do you feel hesitant to use money designated for gambling on other essential or recreational expenses?
  • Have you noticed a loss of interest in your family, friends, hobbies, or social activities due to your gambling?

If you answered “yes” to several of these questions, it may indicate that you could benefit from using our responsible gambling tools or seeking professional support. The following sections provide detailed information on the resources available to you.

Responsible Gambling Tools and Controls

We provide a suite of account management tools designed to help you stay in control of your gambling. These features are accessible directly within your account and can be configured at any time to suit your personal circumstances. We strongly encourage all players to familiarize themselves with these tools and use them to manage their play proactively.

Financial Limits

Setting financial limits is an effective way to manage your spending and ensure you only gamble with funds you can afford to lose. Our platform allows you to set deposit limits for daily, weekly, or monthly periods. These limits are calculated on a net basis, meaning that your available deposit amount will increase when you make a withdrawal.

  • Daily Limit: Calculated from 00:00 to 23:59 Coordinated Universal Time (UTC).
  • Weekly Limit: Calculated from Monday 00:00 UTC to the following Monday 00:00 UTC.
  • Monthly Limit: Calculated from the first day of the month at 00:00 UTC to the first day of the following month.

Any request to decrease your deposit limit will be implemented immediately. To ensure a considered decision, any request to increase a deposit limit will be subject to a 24-hour cooling-off period, after which you must confirm the change before it takes effect.

Time Management Tools

Managing the amount of time you spend gambling is as important as managing your money. We offer Reality Checks to help you keep track of your playing time. This feature provides periodic reminders of how long you have been actively playing casino games on our platform.

When you enable Reality Checks, you can choose a specific time interval for the reminders. At the designated interval, a notification will appear on your screen displaying your total session time. This notification will pause your gameplay and require you to acknowledge it before you can continue. From the pop-up, you will have the option to review your transaction history or exit the game.

Taking a Break (Time-Out)

If you feel you would benefit from a short break from gambling, you can activate a time-out on your account. This feature allows you to temporarily suspend your account for a period of your choosing, up to a maximum of 90 days. A time-out can be useful if you need to focus on other priorities or simply wish to step back and evaluate your gambling.

During a time-out period, your account will be inaccessible, and we will cease sending you any marketing or promotional materials. Once the time-out period has expired, your account will be automatically reactivated.

Self-Exclusion

For players who believe they have a gambling problem or need a longer, more definitive break from our services, self-exclusion is the most effective option. This tool allows you to close your account for a significant period of time, ranging from a minimum of six months up to five years.

To activate self-exclusion, you must submit a request through your account settings or by contacting our customer support team. Once your request is processed, your account will be closed immediately. We will take all reasonable measures to prevent you from opening any new accounts across our platforms during the exclusion period. At the end of the self-exclusion period, your account will remain closed unless you contact us directly to request its reinstatement. All reinstatement requests are subject to a 24-hour cooling-off period before access is restored. For a more comprehensive block, you may also consider installing third-party software like BetBlocker or Gamblock, which can prevent access to all online gambling sites.

Product Restriction

We understand that some players may wish to limit their access to specific types of games. If you find that you can bet responsibly on some products but struggle with others, you can request a product restriction. This allows you to block your access to specific categories, such as Casino, Sports, or Virtual Sports, while retaining access to others. To implement a product restriction, please contact our customer support team via live chat or email.

Protection of Minors

It is strictly illegal for any individual under the age of 19 to register an account or place a wager on betvictor-ca.com. We take our responsibility to prevent underage gambling very seriously and employ robust age verification systems for all new customers. If we are unable to verify a customer’s age through electronic checks, we will suspend the account and request documentary proof of age.

Any account found to be used by an individual under the age of 19 will be closed immediately, and any winnings will be forfeited. We advise parents and guardians who share a computer with minors to use parental control software, such as Net Nanny or Cybersitter, to restrict access to gambling websites.

Support and Resources

Support for gambling-related concerns extends beyond the tools on our platform. If you or someone you know needs professional assistance, we recommend contacting one of the following organizations. They offer free, confidential advice and support services.

  • ConnexOntario: Provides free and confidential health services information for people experiencing problems with alcohol and drugs, mental illness, or gambling. You can reach them at 1-866-531-2600 or visit https://www.connexontario.ca/en-ca/.
  • Responsible Gambling Council (RGC): An independent non-profit organization dedicated to problem gambling prevention. Contact them at 1-416-499-9800 or visit https://www.responsiblegambling.org/.
  • Centre for Addiction and Mental Health (CAMH): Offers resources and support for problem gambling. You can contact them at 1-800-463-2338 or find help at https://problemgambling.ca/gambling-help/.

Problem gambling can have a significant impact on the family and friends of the individual. These support organizations also provide resources and guidance for loved ones who are trying to cope with the situation and support the person affected. We encourage friends and family members to seek help to manage the challenges they may face.

Our Team’s Role in Responsible Gambling

Our commitment to responsible gambling is integrated into our company culture and daily operations. All customer-facing employees at BetVictor receive comprehensive training on responsible gambling principles and procedures. This training equips them to recognize the signs of problem gambling, interact with players sensitively, and provide information about the tools and support available. Our team gives high priority to all player requests for limits, time-outs, and self-exclusion, ensuring they are actioned promptly and efficiently.